General T&C Information

Complaints & Disputes

The provider respects existing consumer protection legislation and is making every effort to fulfil its duty to establish an effective complaint-handling system. A complaint is to be submitted via email (info@laveere.eu). The complaint processing procedure is confidential. Therefore, the provider will work to the best of its ability to resolve any dispute by mutual agreement or out-of-court settlement.

Delivery

For delivery, the customer selects his/her address or enters a different address. The customer chooses the delivery method. Any remarks to the online store administrator can be entered in the “notes” box. The delivery of online store products is carried out by Pošta Slovenije d.o.o. or another delivery service provider.

The delivery service provider reserves the right to verify, in an appropriate way, the identity of the recipient (access to personal or other documents), as this ensures that the ordered goods are handed over to the right customer.

Delivery prices breakdown:

• For all purchases above the value of € 50,00, delivery is free of charge if the delivery address is in Slovenia.
• For all domestic purchases up to the value of €50.00, the delivery cost depends on the weight or is charged at a flat rate shown in the ‘checkout’ section of the purchasing process.

• For all purchases with destinations within the European Union, the delivery cost depends on the weight or is charged at a flat rate shown in the ‘checkout’ section of the purchasing process.

• For all international purchases with destinations outside the European Union, the delivery cost depends on the weight or is charged at a flat rate shown in the ‘checkout’ section of the purchasing process.

Payments

Payment can be made using a pro forma invoice using Direct Wire Transfer or the Pay Pal online system. Credit card owners without a PayPal account can also make payments through the PayPal system.

Customer Rights of Withdrawal and Returning Goods

The consumer has the right to withdraw from a distance contract, i.e., an online purchase, within 5 days without giving any reason, provided that the goods have not been noticeably used or damaged by the customer. This right does not apply if the goods have had an adverse effect on the customer.

The withdrawal period shall expire 5 days from the date on which the consumer acquires physical possession of the goods, or a third party, other than the carrier and designated by the consumer, acquires possession. In the case of partial deliveries of items from one contract, the period shall be 5 days from the date when the consumer acquires physical possession of the last item, or a third party, other than the carrier and designated by the consumer, acquires possession.

To exercise the right of withdrawal, the consumer must inform Laveere.eu of their decision to withdraw from the contract with an unambiguous statement (e.g., by e-mail). Regardless of the form of cancellation, the consumer must provide the company with a copy of the invoice. To meet the withdrawal deadline, it is sufficient for the consumer to send the notice regarding the exercise of the right to withdraw before the withdrawal period expires.

Withdrawal Effects

If the consumer withdraws from this contract, the company shall, without undue delay and in any case within 14 days from the date of receipt of the notice of withdrawal, reimburse any payments received, including delivery charges (excluding any additional costs incurred if the consumer selected a type of delivery other than the cheapest standard delivery offered by the company). This reimbursement shall be carried out using the same payment method used for the original transaction unless expressly agreed otherwise; in any case, the consumer does not bear any costs due to this reimbursement.

The company may withhold the reimbursement until it receives the returned goods or until the consumer provides evidence that the goods have been sent back, whichever occurs earlier. The consumer must return or deliver the goods to the company without undue delay and in any case no later than 14 days from the day the consumer informed the company of their withdrawal from the contract. The deadline is met if the consumer sends back the goods before the expiry of the 14-day period.

Terms of Return

(restrictions on the exercise of the right of withdrawal)

The direct costs of returning goods are borne by the consumer.
The consumer is only responsible for the reduced value of the goods if they are handled in ways that are not strictly necessary for determining their nature, characteristics and operation. Returned products must be unused, undamaged and in their original packaging.
The possibility of return does not apply

For quickly perishable goods or those with an expired use-by-date (at the time of the return);
For sealed goods which are not suitable for repayment, for reasons of protecting health or hygiene, if the consumer has opened the seal after delivery.

Liability for Defects

Determination of the defect. A defect is confirmed if:

• The product does not have the characteristics necessary for normal use;
• The product does not have the characteristics necessary for the particular use for which the buyer purchased it, and which the seller knew or should have known;
• The product does not have the characteristics or qualities that were explicitly or silently agreed upon or prescribed;
• The provider has delivered a product that does not match the sample or model, unless the sample or model was shown only for illustrative purposes.

Product suitability check

The suitability of the product for normal use shall be assessed against normal goods of the same type and subject to any seller’s declaration of the characteristics of the goods provided by the seller or the manufacturer, in particular by advertising, presentation of the product or indications on the goods.

Exercising one’s rights in the case of a defect

The buyer must inform the provider of any defect within the statutory deadline, at the buyer’s expense. The notice must contain a precise description of the defect. The buyer must allow the provider to inspect the product. The rights to be exercised in cases of a defect are defined in more detail by the Consumer Protection Act.

Offer Validity

The prices that are valid at the time of order confirmation apply to the purchase. Prices can change without prior notice. Prices are valid only for purchases at laveere.eu on-line store and may differ from regular prices. We reserve the right to change technical descriptions and configurations without prior notice. Images can only be symbolic and do not always reflect the actual situation as a whole.

Special Offers

Actions are valid within their duration or until stocks are sold out during that period.

Legal Basis

The general terms of the laveere.eu online store complies with the Obligation Code of the Republic of Slovenia, the Consumer Protection Act (ZVOP-1), the Slovenian Chamber of Commerce recommendations and the international codes for e-business.